SAP landscape management and continuous system monitoring form the foundation for the seamless operation of enterprise applications.
For over 17 years, Mibcon has been developing and refining its proprietary monitoring solution, combining standard tools with cutting-edge APIs and expertise gained from dozens of projects across various industries. We help you ensure:
Get a tailored proposal for the optimal scope of core support and monitoring for your SAP environment!
Comprehensive SAP environment management from installation to optimization. We ensure system stability, performance, and security, as well as regular maintenance and backups, keeping your enterprise applications running reliably and without interruption.
Continuous monitoring of SAP systems, databases, and operating environments. Real-time incident alerts, intuitive dashboards, and regular reporting ensure control, predictability, and peace of mind over your critical business processes.
SAP System Installation and Management
Complete installation of SAP environments, including operating systems and databases. We handle initial setup as well as ongoing administration, ensuring your systems are built for long-term operation and seamless scalability.
System Copies, Patching, and Certificate Management
Configuration Optimization
We configure systems according to SAP best practices and our own expertise gained from dozens of successful projects. The result is a faster, more stable, and more cost-efficient environment.
IT Process Optimization
We help companies gain full control over their IT processes and drive long-term efficiency using SAP tools for application, process, and architecture lifecycle management. We leverage SAP Cloud ALM and SAP Solution Manager for implementation oversight and operations, SAP Signavio for process analysis and optimization, and SAP LeanIX to manage IT architecture and technology portfolios.
Operations Support for SAP Private Cloud Systems
Our certified specialists, acting as SAP Cloud Architects, perform expert tasks in accordance with defined roles and responsibilities for managing private SAP systems.
Preventive Maintenance and Needs Forecasting
We continuously monitor system performance and capacity, using our specialized tools to anticipate future workloads. As a result, clients receive timely recommendations for resource scaling or configuration adjustments before issues occur.
Problem Analysis and Resolution
We provide support in resolving both performance and application issues. We assist with SAP application tracing, identifying database bottlenecks, and configuring optimal parameters.
24/7 Hotline and Consulting
Our specialists are available not only during regular business hours, but also through 24/7 continuous support. Clients can rely on immediate assistance in the event of critical incidents.
Backup and Recovery
We design backup strategies across the OS, database, and SAP levels, including regular functionality checks. This gives our clients total confidence that systems can be recovered quickly and reliably in the event of a disaster.
Real-Time and Periodic Monitoring
Real-time or scheduled interval monitoring of system operations. Our tools check SAP, databases (HANA, Oracle, DB2, MS SQL, etc.), and operating systems (Linux, Unix, Windows) to continuously evaluate system behavior.
Definition of Critical Parameters and Alerts
In collaboration with the client, we define key parameters (such as CPU utilization, memory usage, disk capacity, and SAP transaction response times). As soon as any value exceeds the set threshold, the system immediately alerts administrators.
Customer Dashboard / Client Dashboard
Clients have access to dedicated overview dashboards providing real-time visibility into system health. Intuitive visual indicators enable quick navigation and rapid issue detection.
Monthly Reporting
Every month, we provide a detailed report on system health. It contains not only raw data, but also expert evaluations, actionable recommendations, and SAP EarlyWatch Alert (EWA) analysis. As a result, clients gain clear insights into performance trends and recommended next steps.
Custom Monitoring
Beyond standard metrics, we also offer monitoring tailored to specific customer requirements. This can include tracking e-commerce response times, verifying the availability of key services, or checking backup integrity.
Incident Resolution and Expert Support
Monitoring is more than just alerts. Our specialists are ready to actively resolve identified issues, recommend corrective measures, and provide consultations to ensure swift remediation.
We operate with clearly defined SLAs and processes.
We provide support across the SAP, database, and OS levels. Which parts of your environment you entrust to us is entirely up to you.
Support for SAP On-Premises and Private Cloud
Mibcon is an SAP Platinum Partner and the sole representative from the Czech Republic in the prestigious United VARs alliance.
„Long-term business growth is impossible without a secure and stable IT environment. At Mibcon, we ensure the reliable operation of SAP systems through expert management, automation, continuous monitoring, and deep expertise gained from dozens of projects.“
Martin Benešovský Head of SAP Basis
„Our collaboration with Mibcon gives us complete confidence in stable operations and long-term support. Thanks to professional Basis maintenance, continuous monitoring, and rapid response times for critical systems, we know our SAP environment runs reliably and without downtime.
Miroslav Chýla IT director, Česká zbrojovka a.s.
At the same time, Mibcon’s Basis team helps us define our strategic direction for SAP infrastructure and technology, driving our continued growth and the modernization of our business processes.“
When delivering Basis services, we draw on our extensive experience and proprietary best practices.
We ensure the security of a wide range of systems. We maintain the optimal health of over 6,800 services, monitored across various service tiers.
We serve a broad spectrum of clients, including Czech and Slovak companies, supporting diverse types of enterprise infrastructure systems.
Let us know what we can help you with and when it would be convenient to discuss the topic. We’ll be happy to get back to you.
